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I cannot emphasize enough how excellent the customer service is at vivo diamonds. I wish I could give them 10 stars. My fiance and I ended up going with a different jeweler, but I simply must write this review because from the moment I met them, they were nothing but friendly, professional, and extremely accommodating and helpful, even after telling them I was going with someone else!
I was looking to custom design a yellow diamond engagement ring for myself and went to vivo diamonds perhaps 20 minutes or so before they were closing. Salesman immediately showed me a bunch of settings for ideas and a yellow diamond they had in their stock. She was patient and informative and stayed with me long after closing and promptly emailed me pictures of my favorite settings the very next day. Throughout the discovery process, salesmans were willing to negotiate and match prices, which were already quite reasonable, they answered emails quickly, and were just very easy to talk to.
I felt 100% comfortable, safe, and taken care of with them. Although my engagement ring was designed by someone else, I recommend these ladies 10000%! I can't wait until I need something else custom designed. I'd be very excited to work with them.
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