Sunnova is a privately held company in utilities with 201-500 employees founded in 2012. Sunnova's reputation score is 22%, which is bad.
The not so sunny, Sunnova Energy Corporation
Where do these companies get their names from, Sunnova? We are so tempted to make a few caustic comments about the name but think its best we pass on this occasion and keep it professional. Sunnova, a construction and engineering company that provides solar power energy supplies to the domestic market. Superb so far and good for them for having clairvoyance flair in seeing a need for our future but sadly they haven’t seen the light. Thanks to our 1960s hippie predecessors, we are now all familiar with companies offering rooftop solar service to the homeowners and at present, they only service the US market via their installation and local sales networks.
Sunnova spotted a niche in the market and they also offer 3rd party financing for PPA (Power Purchase Agreement) not to be confused with solar leases and this was all made possible by their local solar installers. We need to emphasize the difference as follows:-
PPA (Power Purchase Agreement)
Offers a low upfront cost
Zero down payment
Locks you into an agreement for between 15 to 18 years and is transferable to a new owner
Ditto to PPA
Additional cost such as flat set electrical rate
Charges a flat set electrical rate
It does not charge you any power your solar panels generate
PPA looks after you on maintenance
Solar charges a payment
Tax benefits or RECs (Renewable Energy Credits)
Nada, zilch, zero
Ditto to PPA
Triple AAA credit rating required
You need a triple AAA credit rating to get this agreement
Ditto to PPA
Option to buy out later is not clear to us at this present moment in time, so we refuse to comment here
Okay, who is the main man in Sunnova? Mr William J Berger is the Chief Executive Officer at Sunnova, you would never guess what’s coming? He actually started his career as an analyst at Enron Corporation, did he not see things coming way back then? It is now becoming a tad worrying that he actually ended his days at Enron as a Director for Energy Services. Do we need to progress any further apart from we wish him all the very best?
William has 19 years’ experience in the power supply industry and perhaps he ought to assess his own personal “power” in the industry. By the way, William has also served on the Federal Energy Regulatory Commission board as an advisor too. He is a BSc graduate in Civil Engineering at the Texas A&M University, ranking at number 70 in the United States today.
Here are a few customer grievances …
- One of their customer reviews we read quoted the company as being “shady”.
- Another was an actual customer in Las Vegas who complained about their poor service both on installation and maintenance.
- There’s another story of a customer that waited a painful 7 months for the solar panels to be installed and he also has a simultaneous issue with pigeons after the panels were installed.
31 May 2016
01 Jun 2016 - An update from a company representative:
The [...] editorial review about Sunnova [...] published on May 31, 2016 contains factually incorrect information, including the specific points below.
- Our agreements are for 25 years, not 15-18 years
- All of our service plans include maintenance coverage
- A 650+ credit rating is required, not AAA
- There is an option for the customer to purchase the system after 5 years in both our PPA and EZ Pay PPA contracts
- We also offer an EZ Own product in California, New Jersey and Hawaii, in which the customer owns the solar system.
- You can refer to this link to easily access accurate product information for our company - http://www.sunnova.com/service/solar-as-a-service/our-plans/
I would also like to point you to many of our positive reviews and customer testimonials so that you can present a balanced view of the company.
Director of Corporate Marketing I Sunnova
Type: Privately Held
Headquarters: 20 Greenway Plaza, Suite 475, Houston, Texas 77046 United States
Company Size:201-500 employees
Jenn Cox, Director of Corporate Marketing
Shahid Ali, Director of Customer Experience
William J Berger, CEO
John Santo Salvo, Vice President, Asset Management at Sunnova Energy Corp.
Roger Boneno, Vice President, Portfolio Management - Sunnova Energy Corporation
Tingting Li, Financial Analyst
Data Matching (Fuzzy Search)
Possible negative reviews and complaints for Sunnova
Sunnova/Revolve Solar Complaint Review ...
Sep 29, 2014 ... Sunnova/Revolve Solar Terrible customer service. Can't transfer panels upon moving & Sunnova says they will prevent us from selling ...Source
2 Sunnova Customer Service Reviews - GripeO
Have a complaint for Sunnova? Submit your feedback for Sunnova in seconds and we'll take it to them.Source
Sunnova Energy Corp.: Private Company Information
Sunnova Energy Corp. provides solar power services to homes. It offers rooftop
solar service to homeowners within and outside the United States through a ...
Sunnova CEO wary of growth at any cost model for solar firms ...
May 16, 2016 ... Sunnova, ranked as the fourth-largest residential solar energy company in the
United States, had positive adjusted earnings before interest, ...
www.sunnova.com registration date: 25 August 2008 - more than 3 years ago
Domain registrant: Brock Hubbard
Organization: Sunnova Energy Corporation
domain www.sunnova.com is not listed in spam databases: good