Shoebuy.com reviews


Shoebuy.com is a privately held company in internet with internet employees founded in 1999. Shoebuy.com's reputation score is 41%, which is average.



Editorial review

We say shoo fly don’t bother me to shoebuy.com …

Here’s another internet start-up story that is suffering in reputation despite its existence since 1999. Shoebuy.com sells men, ladies, children’s footwear supplemented by matching accessories, bags and clothing too. Although, consumers are complacent to the human-less or faceless shopping windows of the internet today. These organisations are still run by real people, so let’s take a quick look at the COO. Mr Bob Mullaney, is the President and Chief Operating Officer who made an entry into a reputable fashion magazine in the US that covered his position, so he’s obviously a mover or a shaker. He is an industry veteran and been in the business for two decades but in all sincerity that doesn’t mean a thing in business, it’s the results that matters and nothing else.

Shoebuy is actually owned by IAC/InterActiveCorp, they are an US media and internet company and they were busy expanding their portfolio willy-nilly and bought this little nugget in 2006. However, minus the gargantuan owner, their accounts is deplorable with a category of “low” on credit rating, their net operating cash is insufficient at $349.405 to be spliced amongst 150 brands across a hundred countries. That’s just for starters, and their net investing cash was deductible at $(582.721) in 2015. In other words, this company has grown too fast too quickly and now do not have the funds nor the management infrastructure to correct itself. Also, we are currently unable to identify if their acquisition is a tax loss deductible for the future?

So, please do purchase your footwear elsewhere and keep away from shoebuy.com for now, but you never know things may change in the future.

Mr Mullaney did however manage Caleres Inc which was ranking 844 in the Fortune 1000 companies in 2015, then several stints at Brown Shoe Company, The Stride Rite Corporation and Vida Group, which are all doing rather well. So, we have to assume that Mr Mullaney has been brought in to shift the sludge and realistically from a financial viewpoint, it would probably take him 1 to 1.5 years to resolve.

Here are the main gripes for shoebuy.com …

  • Hhmm, where do we start with the worst complaints? It's never ever good when you try and fool your customers, so not keen to discover their hidden "restocking fee" of $6.95 per item on returns! Oh, and if you pay by PayPal, you are not entitled to place a new order. Really?
  • One that’s screaming from the mountain tops by customers, is their shoes not fitting properly. Then, there are numerous complaints about the wretched customer service to whom basically make things up as they go along, so we can assume that they do not have sufficient systems in place for staff training.
Also, tons of complaints about packages not arriving. So, our heart goes out to poor Mr Mullaney who has his work cut out. It's a resolutely no ayes to the right nos’ to the left votes against this dolorous shoe company, they are simply not worth you even visiting their website. Happy shoe shopping elsewhere.


Mala Papachan
27 May 2016

Shoebuy.com Contact Details

Website

Address
101 Arch Street, 16th Flr, Boston, 02110, US

Phone
+1.16179366545

Email
[email protected]

Social media accounts

Company Profile

Type: Privately Held

Industry: Internet

Company Size:Internet

Founded:1999

Affiliated Companies: Shoebuy, Shoe.buy.com

Employees

, ShoeBuy SEO Manager | Former Staples SEO & Social Media Exec Board Member
, Operations Coordinator at Shoebuy.com
, eCommerce and Analytics Professional

Data Matching (Fuzzy Search)

This function searches for similarities in different listings, e.g. when two companies have similar addresses or phone numbers, even if they are not exactly the same.

The following companies have something in common with Shoebuy.com:


SHOEBUY - RepScore = 28% (Bad), similarity index = 99%

SHOE.BUY.COM - RepScore = 38% (Average), similarity index = 71%

Country affiliation

United States
100%

Possible negative reviews and complaints for Shoebuy.com

Top 263 Complaints and Reviews about Shoebuy.com

How do I know I can trust these reviews about Shoebuy.com? .... As a past customer of ShoeBuy.com, I ordered two pair of shoes without reading the "fine print".

Source

Shoebuy.com News

Shoebuy.com, Inc.: Private Company Information

Shoebuy.com, Inc. engages in the online retail of women, men, and kids footwear , apparel, bags, and accessories in the United States and internationally.
Source

Trisha Sweeney, EVP and CMO of Shoebuy.com - Huffington Post

Aug 1, 2014 ... Patrisha (Trisha) Sweeney is Executive Vice President and Chief Merchandising Officer of Shoebuy.com with over 20 years of extensive ...
Source

Website check

www.shoebuy.com registration date: 17 March 1999 - more than 3 years ago

Domain registrant: SHOEBUY.COM

Organization: SHOEBUY.COM

Address: 101 Arch Street, 16th Flr, Boston, 02110, US

Phone number: +1.16179366545

E-mail: [email protected]

domain www.shoebuy.com is not listed in spam databases: good

Visitor comments about Shoebuy.com



on commented

Shoebuy, unlike great companies like AMAZON, counts your 60 day FREE RETURN period from the ORDER DATE, rather than from the receipt of the order.
I spoke to a Supervisor, BARROW, where I was two days after the 60 period from the ORDER DATE, and she would not make an exception.
She said that I would be responsible for the RETURN SHIPPING plus a RESTOCK FEE of $6.95 RESTOCK FEE per pair of shoes.
Customers should be made aware BEFORE ORDERING that SHOEBUY counts the RETURN PERIOD from the ORDER DATE.
The sizing was not uniform among shoes of the same manufacturer.
In the future, I will only order from Companies that appreciate their Customers.


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