SHOEBUY is a privately held company in internet with internet employees founded in 1999. SHOEBUY's reputation score is 28%, which is bad.
We say shoo fly don’t bother me to shoebuy.com …
Here’s another internet start-up story that is suffering in reputation despite its existence since 1999. Shoebuy.com sells men, ladies, children’s footwear supplemented by matching accessories, bags and clothing too. Although, consumers are complacent to the human-less or faceless shopping windows of the internet today. These organisations are still run by real people, so let’s take a quick look at the COO. Mr Bob Mullaney, is the President and Chief Operating Officer who made an entry into a reputable fashion magazine in the US that covered his position, so he’s obviously a mover or a shaker. He is an industry veteran and been in the business for two decades but in all sincerity that doesn’t mean a thing in business, it’s the results that matters and nothing else.
Shoebuy is actually owned by IAC/InterActiveCorp, they are an US media and internet company and they were busy expanding their portfolio willy-nilly and bought this little nugget in 2006. However, minus the gargantuan owner, their accounts is deplorable with a category of “low” on credit rating, their net operating cash is insufficient at $349.405 to be spliced amongst 150 brands across a hundred countries. That’s just for starters, and their net investing cash was deductible at $(582.721) in 2015. In other words, this company has grown too fast too quickly and now do not have the funds nor the management infrastructure to correct itself. Also, we are currently unable to identify if their acquisition is a tax loss deductible for the future?
So, please do purchase your footwear elsewhere and keep away from shoebuy.com for now, but you never know things may change in the future.
Mr Mullaney did however manage Caleres Inc which was ranking 844 in the Fortune 1000 companies in 2015, then several stints at Brown Shoe Company, The Stride Rite Corporation and Vida Group, which are all doing rather well. So, we have to assume that Mr Mullaney has been brought in to shift the sludge and realistically from a financial viewpoint, it would probably take him 1 to 1.5 years to resolve.
Here are the main gripes for shoebuy.com …
- Hhmm, where do we start with the worst complaints? It's never ever good when you try and fool your customers, so not keen to discover their hidden "restocking fee" of $6.95 per item on returns! Oh, and if you pay by PayPal, you are not entitled to place a new order. Really?
- One that’s screaming from the mountain tops by customers, is their shoes not fitting properly. Then, there are numerous complaints about the wretched customer service to whom basically make things up as they go along, so we can assume that they do not have sufficient systems in place for staff training.
27 May 2016
Type: Privately Held
Trisha Sweeney, CMO
Aimee Marchand, VP, Digital Marketing at ShoeBuy
Anabela Perozek, Chief Marketing Officer at Shoebuy.com
Andrew Bennink, ShoeBuy SEO Manager | Former Staples SEO & Social Media Exec Board Member
Bob Mullaney, President and COO at ShoeBuy - A Division Of IAC
Kavita Baball, Senior Vice President, Customer Experience & Development at ShoeBuy
Krysten Kramer, Operations Coordinator at Shoebuy.com
Mike Sorabella, CEO at Shoebuy.com
Paras Mehta, CTO, eCommerce, Retail
Scott Zakrajsek, eCommerce and Analytics Professional
Sean Scales, Senior Vice President, Merchandising at Shoebuy.com
Data Matching (Fuzzy Search)
Possible negative search results for SHOEBUY
Top 263 Complaints and Reviews about Shoebuy.com
As a past customer of ShoeBuy.com, I ordered two pair of shoes without reading the "fine .... I used Shoebuy because they offered free shipping free returns.Source
50 SHOEBUY complaints and reviews
Shoebuy complaints about lousy customer service and return policy. Shoebuy Special Events return policy. Shoebuy - Absolutely disregarded their return policy .Source
ShoeBuy Complaint Review
I am in absolute shock with how abysmal not only this service has been but how this company thinks they will get away with flat out committing fraud...Source
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Shoebuy.com, Inc.: Private Company Information
Shoebuy.com, Inc. engages in the online retail of women, men, and kids footwear
, apparel, bags, and accessories in the United States and internationally.
Trisha Sweeney, EVP and CMO of Shoebuy.com - Huffington Post
Aug 1, 2014 ... Patrisha (Trisha) Sweeney is Executive Vice President and Chief Merchandising
Officer of Shoebuy.com with over 20 years of extensive ...