Shoebuy reviews

Shoebuy is a privately held company in internet with internet employees founded in 1999. Shoebuy's reputation score is 28%, which is bad.

Editorial review

We say shoo fly don’t bother me to …

Here’s another internet start-up story that is suffering in reputation despite its existence since 1999. sells men, ladies, children’s footwear supplemented by matching accessories, bags and clothing too. Although, consumers are complacent to the human-less or faceless shopping windows of the internet today. These organisations are still run by real people, so let’s take a quick look at the COO. Mr Bob Mullaney, is the President and Chief Operating Officer who made an entry into a reputable fashion magazine in the US that covered his position, so he’s obviously a mover or a shaker. He is an industry veteran and been in the business for two decades but in all sincerity that doesn’t mean a thing in business, it’s the results that matters and nothing else.

Shoebuy is actually owned by IAC/InterActiveCorp, they are an US media and internet company and they were busy expanding their portfolio willy-nilly and bought this little nugget in 2006. However, minus the gargantuan owner, their accounts is deplorable with a category of “low” on credit rating, their net operating cash is insufficient at $349.405 to be spliced amongst 150 brands across a hundred countries. That’s just for starters, and their net investing cash was deductible at $(582.721) in 2015. In other words, this company has grown too fast too quickly and now do not have the funds nor the management infrastructure to correct itself. Also, we are currently unable to identify if their acquisition is a tax loss deductible for the future?

So, please do purchase your footwear elsewhere and keep away from for now, but you never know things may change in the future.

Mr Mullaney did however manage Caleres Inc which was ranking 844 in the Fortune 1000 companies in 2015, then several stints at Brown Shoe Company, The Stride Rite Corporation and Vida Group, which are all doing rather well. So, we have to assume that Mr Mullaney has been brought in to shift the sludge and realistically from a financial viewpoint, it would probably take him 1 to 1.5 years to resolve.

Here are the main gripes for …

  • Hhmm, where do we start with the worst complaints? It's never ever good when you try and fool your customers, so not keen to discover their hidden "restocking fee" of $6.95 per item on returns! Oh, and if you pay by PayPal, you are not entitled to place a new order. Really?
  • One that’s screaming from the mountain tops by customers, is their shoes not fitting properly. Then, there are numerous complaints about the wretched customer service to whom basically make things up as they go along, so we can assume that they do not have sufficient systems in place for staff training.
Also, tons of complaints about packages not arriving. So, our heart goes out to poor Mr Mullaney who has his work cut out. It's a resolutely no ayes to the right nos’ to the left votes against this dolorous shoe company, they are simply not worth you even visiting their website. Happy shoe shopping elsewhere

Mala Papachan
27 May 2016

Shoebuy Contact Details


101 Arch Street, 16th Flr, Boston, 02110, US


[email protected]

Social media accounts

Company Profile

Type: Privately Held

Industry: Internet

Company Size:Internet


Affiliated Companies:,, SHOEBUY.COM


, VP, Digital Marketing at ShoeBuy
, Chief Marketing Officer at
, ShoeBuy SEO Manager | Former Staples SEO & Social Media Exec Board Member
, President and COO at ShoeBuy - A Division Of IAC
, Senior Vice President, Customer Experience & Development at ShoeBuy
, Operations Coordinator at
, CEO at
, CTO, eCommerce, Retail
, eCommerce and Analytics Professional
, Senior Vice President, Merchandising at

Data Matching (Fuzzy Search)

This function searches for similarities in different listings, e.g. when two companies have similar addresses or phone numbers, even if they are not exactly the same.

The following companies have something in common with Shoebuy:

SHOEBUY.COM - RepScore = 41% (Average), similarity index = 90%

SHOE.BUY.COM - RepScore = 38% (Average), similarity index = 71%

Country affiliation

United States

Possible negative reviews and complaints for Shoebuy

Top 263 Complaints and Reviews about

As a past customer of, I ordered two pair of shoes without reading the "fine .... I used Shoebuy because they offered free shipping free returns.


50 SHOEBUY complaints and reviews

Shoebuy complaints about lousy customer service and return policy. Shoebuy Special Events return policy. Shoebuy - Absolutely disregarded their return policy .


ShoeBuy Complaint Review

I am in absolute shock with how abysmal not only this service has been but how this company thinks they will get away with flat out committing fraud...


Shoebuy News, Inc.: Private Company Information, Inc. engages in the online retail of women, men, and kids footwear , apparel, bags, and accessories in the United States and internationally.

Trisha Sweeney, EVP and CMO of - Huffington Post

Aug 1, 2014 ... Patrisha (Trisha) Sweeney is Executive Vice President and Chief Merchandising Officer of with over 20 years of extensive ...

Website check registration date: 17 March 1999 - more than 3 years ago

Domain registrant: SHOEBUY.COM

Organization: SHOEBUY.COM

Address: 101 Arch Street, 16th Flr, Boston, 02110, US

Phone number: +1.16179366545

E-mail: [email protected]

domain is not listed in spam databases: good

Visitor comments about Shoebuy

on commented

Not a company of my dream...

on commented

I ordered a couple of shoes from ShoeBuy at Amazon. Shoebuy sent the wrong shoe shading and expressed that was what I had requested. Be that as it may, I screenshot my request the minute I paid for it. They would not trust me or have me email said screenshot to them. I am just ready to return subsequent to paying a stocking charge. Exceptionally out of line and deceiving. The client administration rep, Monique, said in the wake of listening to my solicitation for a full discount, "Well, that is not going to happen". NEVER PURCHASE ANYTHING FROM THIS COMPANY!


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