HOMESERVE FURNITURE REPAIRS LTD
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I was told to 'pay on the day' ... they left me a message the day before (considering i had booked the appointment 6 weeks before) advising if i didn't pay by 5.30pm that day they would cancel my appointment! I had never been chased for any payment prior to that!
it gets better -_- ... i took the afternoon off work, they were meant to come between 12 - 6pm ... when no one arrived by 5pm i called them and they said the assembler was running a 'little' late but was still on his way. He called me around 6.30pm to say he still had a wardrobe to do before me... did i still want him to come? when i said YES!! because i had no bed, he then said... 'but i've been up since 5am' .. not my problem!
In the end, they arrived at 10.15pm!!!!!!!!!!!!!! ... and left at 11pm ... and if Servico think that is acceptable, they are clearly delusional!!
The assembler was very good, but ... their time management and customer care skills are beyond POOR!!! ... they get 0/10
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