Popkeep reviews


Popkeep's reputation score is 1%, which is bad.



on commented

Unbelievable horrible service. Ordered three things (one over a month ago) and then two other things. Can't find a way to get in touch with them where they answer you and not ONE thing has arrived. Never again.


on commented

My husband ordered me size 9 Grey boots and they sent me size 5 orange. After numerous attempts to contact them to no avail or them telling me it was my responsibility to send back product I'm no... Read more


on commented

Only sent me part of my shipment and said the rest was out of stock. Will not refund me for the item I did not receive. Beware!!


on commented

Terrible company, ordered two pairs of the snow shoes on October 22,2018 still no products. Terrible customer service, I've sent them a ton of emails asking for updates on tracking my package. Fi... Read more


on commented

insane company. mixed messages. "Order shipped' , "order out of stock" etc etc. way over 20 days delivery. never received but my credit card charged. DO NOT ORDER from POP KEEP. TE... Read more


on commented

Took over two months for me to get what I ordered and the shoes are too big and flimsy!


on commented

Never got my boots I ordered !!! 5 weeks so I cancelled through PayPal. Tracked it.. still never left warehouse in Canada? They send stupid messages back. Don’t order it’s a waste of time and a hassle.


on commented

I have tried 3 times for Popkeep to contact me about a return. I have gotten 0 response. I only ordered the shoes because they advertised fast and easy returrns.
What a joke. These shoes are cheap a... Read more


on commented

Horrible customer service!! Returns need to go to China .. buyer beware. Costs are outrageous!


on commented

I also purchased navy colored snow boots and a pair of booties. I ordered a size larger than my regular size so I could wear wool socks. I ordered the size according to the conversion chart they showe... Read more


on commented

I ordered shoes that came in way too large. They wanted me to pay $40 to ship them back to China, which was the cost of the shoe. After lots of emails they refunded me $8.50 - what a joke! If they ... Read more


on commented

DO NOT BUY FROM THIS COMPANY!! It took me two months to get my order. They were terrible, did not fit and had a bad smell! When I requested a return, they said it had to be within 15 days of delive... Read more


on commented

Ordered boots a month ago still have not received them and can get no information on the tracking


on commented

Purchased “snow boots” in October, arrived over a month later. They arrived in plastic mailing bag from China. They are not as described or pictured on the website. They do not fit and there is no... Read more


on commented

Never got my order and email for customer support bounced back. Boo!


on commented

Hard to track your order. When you try to track they ask for customer service number but they don’t give you one. You search but can’t find one. It’s like they take you for a fool. Who ever asks for customer service number to track an order no company asks for this.


on commented

It's been over a month and they keep saying I have my order number wrong, even though I have sent it with the email they sent confirming it! For a week now! Irene sucks#


on commented

I recommend avoiding this company. Ordered some boots. Different size showed up on the order confirmation. Tried to change straight away. Told they had been shipped and couldn’t change. Came 3 weeks... Read more


on commented

I ordered from popkeep 5 weeks ago and have not received anything in my order
They sent me a shipping notice 2 weeks ago, mostly written in Chinese. Still have not received anything. I emailed them... Read more


on commented

Very unhappy with this company. They sent me the wrong size and will not give me a return address or instructions. Don’t order from them!


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Country affiliation

United States
35%

United Kingdom
12%

France
12%

Brazil
12%

Mexico
6%

Singapore
6%

Denmark
6%

Belize
6%

Canada
6%

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