42nd Street Photo reviews
42nd Street Photo's reputation score is 73%, which is good.
42nd Street Photo is a video and audio equipment superstore, based in New York City. They are primarily an online business, but also have a shop front in Manhattan, New York. They have been in operation for over 50 years and aim to provide the lowest prices on cameras and photography equipment, while maintaining high levels of customer service and quality in their range of products. The company is US based and has mainly US clients, but provides worldwide shipping through their website, so can be considered a global online store.
The company has a 72% reputation rating, and is not listed on any scam databases. There are a few negative mentions of the business on Twitter and Facebook, but they are from many years ago, and only by individuals, not entities or consumer groups. The fact that the business has survived in a volatile market for over 50 years also suggests that it is a reputable store, that has continued to serve clients as audio and video technologies have developed and undergone massive changes throughout the last half century.
The store has suffered from negative online reviews on websites such as Yelp and Consumer Affairs, but upon reading through these reviews at length, it can be seen that although some customers feel as though they have been misled, all efforts were made by the company to ensure the clients knew and understood everything about the products they were purchasing. Many complaints stem from 42nd Street Photo calling to confirm that the client knew they had ordered a European (imported) version of a product, which is why it was at a considerably lower price than the US model, or to ensure the client was aware that that model had a different warranty term than was perhaps expected. Though these clients viewed this as bad customer service, it seems to be merely a good business practice to ensure the customer knows what they had purchased before shipping an item. In this way, the company was attempting to head off any negative shopping experience before finalising the sale. These 2 and 3 star ratings should be viewed through this lens, and any perspective customers should recognise that to achieve the lowest prices, they may have to accept an imported product, or a lesser warranty term. This does not make the products inferior, and every attempt has been made by 42nd Street Photo to ensure that the buyer knows and understands the product they are receiving. Any savvy online shopper should feel confident in purchasing through this business, and not be concerned by the negative reviews of a few individuals.
– Alexandra Morrall
05 Jul 2016
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